Jack Foster | Privacy Policy

Jack Foster | Privacy Policy

Last updated: October 2026

Overview

Jack Foster ("we," "us," or "our") is committed to protecting the privacy of every person who visits our website, places an order, or communicates with our team. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights with respect to it. By using the Jack Foster website or placing an order, you agree to the terms of this Privacy Policy.

Information We Collect

We collect information you provide directly to us and information collected automatically through your use of our website.

Information you provide:

  • Name, email address, shipping address, and billing address when placing an order or creating an account
  • Payment information processed securely through our payment provider — Jack Foster does not store full credit card numbers
  • Communications you send us directly, including custom order inquiries, customer service requests, and email correspondence
  • Any personal preferences, sizing information, or custom order details you provide in connection with a bespoke commission or product order

Information collected automatically:

  • Browser type, device type, operating system, and IP address
  • Pages visited, time spent on pages, referring URLs, and other website usage data collected through cookies and similar technologies
  • Purchase history and order details associated with your account

How We Use Your Information

Jack Foster uses the information we collect exclusively to operate our business and serve our customers. Specifically, we use your information to:

  • Process and fulfill your orders, including communicating order status, tracking, and delivery information
  • Respond to your inquiries, customer service requests, and custom order communications
  • Send transactional emails related to your orders and account
  • Send marketing communications, newsletters, and Jack's Journal updates — only with your consent, and with a clear unsubscribe option in every communication
  • Improve our website, products, and services based on usage patterns and customer feedback
  • Comply with legal obligations and protect against fraudulent transactions

We do not sell, rent, or trade your personal information to any third party for their own marketing purposes. Ever.

How We Share Your Information

Jack Foster shares your information only in the limited circumstances necessary to operate our business and fulfill your orders:

  • Shipping carriers — we share your name and address with the carriers used to deliver your order (USPS, UPS, and others as applicable)
  • Payment processors — your payment information is processed by our secure payment provider and is not stored on Jack Foster servers
  • Email service providers — we use trusted third-party email platforms to send transactional and marketing communications
  • Legal requirements — we may disclose your information when required by law, court order, or governmental authority

We do not share your information with advertisers, data brokers, or any third party not directly necessary to the operation of our business and the fulfillment of your order.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your browsing experience, analyze website traffic, and understand how visitors interact with our content. You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect the functionality of the website, including the shopping cart and checkout process.

We may use analytics tools such as Google Analytics to understand website traffic patterns. These tools collect anonymized data about your visit and do not identify you personally.

Data Security

Jack Foster takes the security of your personal information seriously. We implement industry-standard security measures including SSL encryption on all pages where personal information is transmitted, secure payment processing through our payment provider, and access controls limiting which team members can access customer data. While no data transmission over the internet can be guaranteed to be completely secure, we take every reasonable precaution to protect your information from unauthorized access, disclosure, or misuse.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected — including maintaining your order history, processing any warranty or repair requests, and complying with legal and tax obligations. If you would like your personal information deleted from our records, please contact us directly and we will accommodate your request to the extent permitted by our legal obligations.

Your Rights

Depending on your location, you may have certain rights with respect to your personal information, including:

  • The right to access the personal information we hold about you
  • The right to correct inaccurate personal information
  • The right to request deletion of your personal information
  • The right to opt out of marketing communications at any time
  • The right to data portability in certain circumstances

To exercise any of these rights, please contact us directly using the information below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

Email Communications

If you have subscribed to Jack's Journal or any Jack Foster marketing communication, you may unsubscribe at any time by clicking the unsubscribe link in any email we send or by contacting us directly. Unsubscribing from marketing communications will not affect your receipt of transactional emails related to active orders.

Third-Party Links

Our website may contain links to third-party websites including tannery websites, watch industry resources, and other external content. Jack Foster is not responsible for the privacy practices of any third-party website and encourages you to review the privacy policies of any external site you visit.

Children's Privacy

Jack Foster's website and products are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately and we will delete it promptly.

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your personal information, and the right to opt out of the sale of your personal information. Jack Foster does not sell personal information. To exercise your California privacy rights, please contact us directly.

Changes to This Policy

Jack Foster reserves the right to update this Privacy Policy at any time. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you by email. Your continued use of the Jack Foster website following any changes constitutes your acceptance of the updated policy.

Contact Us

Questions, concerns, or requests related to this Privacy Policy should be directed to the Jack Foster team directly. We are committed to addressing every privacy inquiry honestly, promptly, and with the full care that your personal information deserves.

Jack Foster
jackfoster.com

Your information. Handled with the same care as the leather we build with.